Aged and disability care

Company Overview

Based out of Melbourne, the company has remote offices in Sydney, Brisbane and Perth. It mainly imports, assembles and distributes aged care products across Australia.

Challenges and Business Objectives

  • Prior to engaging with I&A this national distributor of aged care and disability products was relying on paper-based forms for all aspects of the business including sales orders and delivery dockets.
  • This company identified that they needed to improve customer service, retain margin in orders, streamline sales processes and eliminate paper-based inefficiencies.
  • Furthermore, significant delays in the accounts receivable department were having an impact on the cash flow of the business and this was due to manual and paper-based invoicing processes.


  • Sales representatives can now conduct transactions from their tablets on the showroom floor.
  • Clients have the ability to log in and view quotes, orders, and invoices.
  • Clients can also transact online and pay invoices through the Commonwealth Bank of Australia (CBA).
  • The stock management process has been streamlined with improved order tracking capabilities.