COMPANY OVERVIEW
Based out of Melbourne, the company has remote offices in Sydney, Brisbane and Perth. It mainly imports, assembles and distributes aged care products across Australia.
Challenges and Business Objectives
- Prior to engaging with I&A this national distributor of aged care and disability products was relying on paper based forms for all aspects of the business including sales orders and delivery dockets.
- This company identified that they needed to improve customer service, retain margin in orders, streamline sales processes and eliminate the paper-based inefficiencies.
- Furthermore significant delays in the accounts receivable department was having an impact on the cashflow of the business and this was due to manual and paper-based invoicing processes.
TECHNOLOGY USED
RESULTS
- Sales reps transacting from Tablet on showroom floor
- Client ability to log in and view quotes, orders and invoices
- Client ability to transact online and pay invoices online (CBA)
- Streamlined stock management with improved tracking of orders
- Clients able to sign using electronic signatures
- No more manual paper forms for processing
- No more un-necessary discounting as Sales Reps require coupon code (issued by management)
ASK US A QUESTION
Aged and Disability Care / ERP