COMPANY
Based out of Melbourne, the company has remote offices in Sydney, Brisbane and Perth. It mainly imports, assembles and distributes aged care products across Australia.
Challenges and Business Objectives
- Prior to engaging with I&A this national distributor of aged care and disability products was relying on paper based forms for all aspects of the business including sales orders and delivery dockets.
- This company identified that they needed to improve customer service, retain margin in orders, streamline sales processes and eliminate the paper-based inefficiencies.
- Furthermore significant delays in the accounts receivable department was having an impact on the cashflow of the business and this was due to manual and paper-based invoicing processes.
TECHNOLOGY USED
RESULTS
- Sales reps transacting from Tablet on showroom floor
- Client ability to log in and view quotes, orders and invoices
- Client ability to transact online and pay invoices online (CBA)
- Streamlined stock management with improved tracking of orders
- Clients able to sign using electronic signatures
- No more manual paper forms for processing
- No more un-necessary discounting as Sales Reps require coupon code (issued by management)
ASK US A QUESTION
Aged and Disability Care / ERP