Ioppolo & Associates Support

Ioppolo & Associates supports performance management goals of dynamic businesses throughout Australia and South East Asia.

I&A provides extensive maintenance, support and tuning services for high performing businesses to ensure their investment is maximised by ensuring systems remain effective long past the initial implementation. Platforms supported include; Oracle Hyperion Enterprise Performance Management applications, Oracle Business Intelligence - OBI applications and OBIEE Data Warehousing - Oracle 10G/11G OLAP Option.

I&A offers various support services from medium to long term, with multiple tiered options including 1) Help Desk support for technical and user enquiries (tier 1, tier 2 etc..), 2) General System Maintenance and Monitoring, 3) Scoping for performance upgrades and patch releases, 4) Web, Phone & Email 24/7 on-call to normal business hours support, 5) Hosted Solution Training Programs (our flexible training programs are design to suit the client's requirements with options for on-site, offsite, customised or standard training courses).

Talk to us about your service requriements. We have a flexible approach and can develop a program which matches your budget and requirements.